FAQ

Product Information

What styles of pants do you offer?

We specialize in contemporary fits including:

• Skinny: P001 Skinny (our signature slim-fit)
• Slim: P002 Slim (tailored but comfortable)
• Straight Leg: P011 Straight Leg (classic silhouette)
• Slim Straight: P005 Slim Straight (modern straight fit)
• Flare: P004 Flare (statement-making silhouette)
• Wide Leg: P018 Wide (relaxed and fashionable)
• Baggy: Comfort-focused relaxed fit

What other categories do you carry?

Our complete collection includes:

• Denim: Premium jeans in multiple washes and fits
• Core Essentials: Wardrobe staples
• Outerwear: Statement jackets and coats
• Loungewear: Comfort-focused pieces
• Mens Line: Quality menswear essentials

How do I choose the right fit?

Our fits are meticulously crafted to flatter different body types. For personalized fit advice, please contact our customer service team with your measurements and style preferences.

Shipping & Delivery

Where do you ship?

We offer global delivery to most countries worldwide. Please note we cannot ship to select remote areas and parts of Asia.

What are my shipping options?

We offer two convenient shipping methods:

• Standard Shipping – $12.95
  Carrier: DHL or FedEx
  Delivery: 10-15 business days after dispatch
  Ideal for when you need your new Core essentials or trend-forward pieces promptly
• Free Shipping – Orders Over $50
  Carrier: EMS
  Delivery: 15-25 business days after shipping
  Perfect for comprehensive wardrobe updates and seasonal shopping

How long does order processing take?

All orders are processed within 1-2 business days before shipping.

Can I track my order?

Yes, once your order ships, you’ll receive a tracking number via email to monitor your delivery journey.

Returns & Exchanges

What is your return policy?

We want you to love every purchase. You have 15 days from receipt to return items for a refund, giving you peace of mind with every purchase.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.

What condition do items need to be in for return?

Items must be unworn, unwashed, with original tags attached, and in original packaging.

Payment & Account

What payment methods do you accept?

We accept all major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment information and never store your complete credit card details on our servers.

Do I need an account to shop?

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.

Customer Service

How can I contact customer service?

We’re here to help! Reach us at:

What are your response times?

We respond to all inquiries within 24 hours during business days.

Do you offer style advice?

Yes! Our team understands contemporary fashion and can help you create looks that express your unique style identity. Contact us with your style questions.

About Purple-Brand Store

What makes your brand unique?

Purple-Brand Store brings contemporary fashion to style-conscious individuals worldwide. We combine perfectly tailored fits, premium materials, and accessible pricing with global delivery that matches the quality of our garments.

Who is your target customer?

We serve fashion-forward individuals who value both style and comfort—from those seeking statement Flare pieces to others preferring the relaxed comfort of Baggy fits or the perfect tailoring of our Skinny and Slim collections.

What’s your fashion philosophy?

We believe contemporary fashion should be accessible wherever you are, helping you express your individuality without constraints. Each piece is carefully curated to help you build a complete wardrobe that reflects your unique style identity.